When you're under a sink, most callers don't leave a voicemail. They call the next shop on Google. Our missed-call text back answers them for you.
Most people call one of the first few shops Google shows on the map. What decides who gets that call: your rating and reviews, whether you reply to them, accurate hours, towns and services, and real photos of your work. We do that work on your Google listing for you, so you can keep running jobs.
Most shops we look at have the same few gaps. An active Google listing, with fresh posts, photos and replies to reviews, helps you show up in more searches. Screening calls with a quick text means you spend your time on the right jobs.
When the boiler quits, nobody scrolls far. They look at the first few shops on the map and call one. If your listing is thin or out of date, they call someone else.
Your work is just as good. But he's got 200 reviews with answers, you've got 40 with none. People pick the one that looks busy and cared for.
Old hours. Wrong categories. No heat pumps listed even though you install them. Photos from 2017. Google shows what you gave it.
Free. We look at your listing next to the top shops in your town and send a one-page report: what's missing, what's wrong, and one quick win. Usually within 2 business days.
Categories, services, service towns, hours, description, photos, Q&A, and replies to your recent reviews. Written to sound like you, not a robot.
Every month: new posts, replies to every new review within 2 business days, and a short report showing calls, direction requests and website clicks from Google.
You could set this up yourself. Most shops don't have the time. We set it up and run it, so you don't have to. Your customers get an answer in seconds. You get to finish the job you're on. Customers keep calling the number you already have. First 30 days free with the Tune-Up.
You're on a job or it's after hours.
"Sorry we missed you. What's going on?"
"No heat, 2 kids at home" or "leaky faucet, no rush."
Emergencies first. Routine jobs when you have a minute.
Missed calls forward to a local texting line we set up, and the text comes from that line. Landlines can often text from your own number. Text back starts once the phone carriers approve it (usually 1 to 3 weeks). Answer texts from a free phone app.
Also optional: estimate requests. Customers tell you what's wrong and when they're free. You say yes, not now, or pick a better time. Estimates only, never jobs, and nothing is booked unless you OK it. Included in the monthly plan, no extra charge. Some shops prefer phone only, and that's fine.
One page, plain English. Your listing next to the busiest shop near you, what's missing, and one thing you can fix yourself today.
| You | Top shop nearby | |
|---|---|---|
| Google rating | 4.8 (41 reviews) | 4.7 (212 reviews) |
| Replies to reviews | 0 of last 10 | 10 of last 10 |
| Heating services listed | None | 9 |
| Last photo added | 2019 | This month |
| Hours | Says closed Saturday | Emergency calls listed |
The example above is a made-up shop so you can see the format. Yours uses your real Google listing and a real shop near you.
Start with the free check. Only pay if you want the work done.
You stay the owner of your Google listing. We're added as a Manager you can remove anytime. We never change your listing's phone number without your OK, and we don't promise top-3 rankings.
Text back starts once the phone carriers approve it (usually 1 to 3 weeks). At day 21 we send you the real count of missed calls it caught. On day 30 it turns off unless you choose the monthly plan. We never bill you without your OK.
Start with a free checkIf we don't finish your listing cleanup, review replies and written report within 14 days of getting access, you get your money back. If you change your mind before we start, you also get your money back.
The fine print, in plain words: the 14 days start when you add us as a Manager, and they pause while we're waiting on you (photos, approval). There's no refund once the work is delivered just because you changed your mind, and no refund based on rankings or call volume, since Google controls those. We keep dated before-and-after screenshots, and you get a copy. Full terms are in our one-page agreement.
Google decides rankings, not us. We don't guarantee placement or a number of calls. We do the work Google rewards and show you the numbers every month. No fake reviews, no keyword stuffing, nothing that risks your listing.
We send you the steps. You add [email protected] as a Manager. You stay the owner and can remove us anytime. We never need your password.
10 to 15 phone pictures: the truck, the crew, a finished job, the shop sign. No photographer needed. We send a shot list.
We send the new description and changes. You reply "looks good" or tell us what to change. Then we get to work.
I'm Oakley. I started Shop Listing Pros after watching a busy heating company in my area miss call after call one winter. Good shop, great work, nobody free to pick up the phone. The customers just called the next name on Google.
I do the work myself, I answer my own email, and I only work with plumbing and heating shops in New England.
Fair question. You get plenty of junk calls about Google. Here's how we're different: we never ask for your password, never ask for money before you've seen the free check, never use gift cards or wire transfers, and never lock you into a contract. You can look up exactly what we change on your listing, and remove us with one click.
You get a normal invoice by email through Stripe. Pay by card or bank transfer. Rather mail a check? That's fine too.
On day 21 we send you how many missed calls it actually caught. On day 30 it shuts off unless you choose the monthly plan. Nothing is billed unless you say yes.
No. Both are optional. We recommend the missed-call text because it catches people who would otherwise call the next shop. Estimate requests are only for shops that want them, and they come with the monthly plan at no extra charge. The customer tells you what's wrong and when they're free. You decide: pick a time, tell them you're too busy right now, or offer a later week. Nothing lands on your schedule unless you approve it, and it's only for estimates, never actual jobs. It's your calendar. Plenty of shops prefer phone only, and that's fine.
If you'd rather pay once, the monthly plan is $269/mo billed $3,228 up front for 12 months, instead of $3,588 paid monthly. That saves you $360. Cancel anytime. We refund the months you haven't used, at the $269 rate you paid, back to your card or bank within 10 business days. The month you cancel in counts as used. Paying monthly is always fine too.
No long-term contract. There's a one-page agreement that spells out what we do and what it costs. That's it.
Yes, anytime on the monthly plan. Send one email and it stops at the end of that month. No fees, no hard feelings. Your listing stays yours, with every change we made.
If we don't deliver the listing cleanup, review replies and written report within 14 days of getting access, you get a full refund. If you cancel before we start, you get a full refund. Once the work is delivered, we don't refund for a change of mind or for rankings or calls, which Google controls. We keep dated before-and-after screenshots so there's never a question about what was done.
Yes. We send first-contact emails from @getshoplistingpros.com so our main inbox stays clean. Replies reach me, Oakley, either way. If you ever get a message claiming to be us from any other address, it isn't us.
No. You stay the owner of your Google listing, and we're added as a Manager you can remove anytime. We never change the phone number on your listing without your OK. If you use text back, missed calls forward to a separate texting line, and customers keep calling the number they already have. We also don't promise top-3 rankings. Google decides those.
No. Never. Google lets you add someone as a Manager on your listing. You stay the owner, and you can remove us whenever you want.
I'm Oakley, based in Maine. Shop Listing Pros is a small outfit, and I do the work myself. I work by email so I can keep prices low, but if you'd rather talk for 10 minutes first, just ask.
Nobody honest can promise that. Google decides. What we can do is make your listing complete, active and well-reviewed, which is what Google and customers both look for. Then we show you the numbers.
You'll get a one-page report by email, usually within 2 business days. No obligation, no sales call.
Maine, New Hampshire, Vermont, Massachusetts, Connecticut, Rhode Island